When you are looking for a business analyst, there are some key skills you should ensure they have so that you get the best results. Hiring an analyst is going to cost you money and you are employing them to improve your operations.

While business analysts specialize in different areas, they should all be adept at solving problems in an efficient and effective manner. Here are five essential skills that every business analyst should bring to the table. 

Problem Solving

The most important part of the job is to solve problems and it is the reason a business analyst is employed. Any project is essentially the solution to a given problem and they should be able to solve a wide variety of problems.

If it’s a logistical problem, they should have knowledge on how to manage a fleet of commercial vehicles and they should know the importance of using GPS tracking systems to provide more efficient operations. If there’s an issue with bridging the gap between IT and the business using data analytics, they should be able to deliver data-driven reports and recommendations.

Whatever they are presented with, an analyst must be able to find a way to solve the problem in an efficient and effective way so that a business will improve. 


Any business analyst needs to be flexible. No two problems are the same and the approach is taken to any business should be evaluated on the basis of that business being unique. One solution may work for one business in a certain field, but may not be suitable for another.

Environment, available workforce, and other factors all need to be taken into account. A lack of knowledge of different approaches should be seen as a flaw, and if your business analyst is not flexible then it might be time to look elsewhere. 

Ability to Take Criticism

The ability to take criticism is essential. Business solutions are constantly evolving and changing to suit modern trends, so an analyst must be able to take on board any criticism so that they too can evolve their approach.

They will also face negative feedback from the projects they take on, so it is essential that they are able to use that feedback to better their work. Being stubborn and unwilling to change is not desirable in an industry that is always changing. 

People Skills

When finding solutions, an analyst will be dealing with people so they must be able to work with and deal with people in an effective manner. Having people skills also involves having the confidence to communicate your ideas.

Ideas that are effectively communicated will lead to less resistance when they are implemented and also shows that an analyst is confident in their work. 

Technical Skills

Having technical skills is a must, but it is also imperative that a business analyst is always learning new skills. Even if you ace a business analyst test you need to keep up with what is current and ongoing in the industry.

This could involve going on training courses to ensure they are aware of the latest trends and methods, but also that they are constantly learning while they are doing their jobs. Without the requisite technical skills, business analysts will very quickly stagnate and lose their ability to effectively tailor any approaches to the modern business environment.