As you may know, every customer tends to check a company before purchasing products or services. That’s why every company has to pay close attention to its online presence. Even one negative review can wreak havoc on your brand.
Knowing your brand and gaining reputation is a key factor in gaining new customers. It is also crucial to correctly prepare your brand reputation management and plan for every possible mistake.
Fortunately, below, you can find many tips on protecting your brand online, so you always know what to do in case of a mistake. You can find information on issues like auditing your online profile, establishing a social media policy, leveraging employee reviews, and many more. Keep reading and be prepared.
1. Auditing Your Online Profiles
A good online reputation management campaign starts with auditing your online profiles. A professional audit can help you find out what you need to improve and what you should keep the same. Plus, it will boost your reputation. You can do some research and audit your company’s profile yourself or hire professionals to do that.
2. Use Different Social Media Platforms to Let Your Voice be Heard
Social media is one of the best places to promote your brand. You can easily provide value, share information, and build relationships with customers. It’s a great way to add value to each customer’s experience and strengthen your brand image. Use different social media platforms, including Facebook, Twitter, Instagram, and Pinterest, to engage with your target audience.
3. Claim and Establish Company Ownership
If you own a company, it is important to claim ownership of your business on the top search engines like Google. Also, don’t forget to establish your company’s pages on social media sites like LinkedIn, Twitter, Pinterest, Facebook, and many more. This will let people know who you are and how you can help them.
4. Be Careful When Using Review Sites
By now, everyone knows how powerful reviews can be when it comes to attracting new customers. That’s why it’s essential that you always monitor your company pages on review sites like Yelp, TripAdvisor, Google Business, and many more.
This will help you get feedback from customers and improve your ratings. And, as you may know, the higher your ratings are, the more exposure you get and the better your reputation becomes.
5. Leverage Employee Reviews
Do you want to know how customers see your company? One of the best ways to do this is by leveraging employee reviews on sites like Glassdoor and Indeed.
By doing that, you can learn more about potential problems and fix them before they become bigger issues. This will give you a competitive advantage over other companies that don’t embrace employee reviews.
6. Read Negative Reviews
What do you do when you see a negative review online? First of all, don’t panic. You should always read negative reviews carefully and think about ways to improve things for the next time. If you handle the situation well, you might be able to win back that customer in the future, so they’ll leave a positive review instead of a negative one.
Also, if a customer left a negative review because they were upset or had a bad experience with someone else in your company, you should take this as an opportunity to apologize and improve the quality of your services. This may give you the chance to make things right again and win that customer back.
7. Respond Quickly to Negative Online Reviews
One thing that is very important in reputation management is responding quickly to negative online reviews. You should always respond within 24 hours of receiving a negative review. This will show customers that you care about their concerns and are willing to solve any problem they may have with your company.
8. Monitor Your Brand Reputation Online
Online reputation management means monitoring everything related to your brand online. To do this effectively, it’s recommended to utilize tools such as Mention and Google Alerts. They allow you to track results on search engines: both global, like Google and Bing, and local, like Yelp and Foursquare, as well as social media sites.
If anything negative pops up on these sites and social media channels, then you will be notified immediately. Then, you can address each issue accordingly, depending on how serious it is.
Protecting your brand online can make a huge difference when it comes to gaining new customers and attracting more people. If you want to do this effectively, it’s important to establish your company’s presence on different social media platforms and review sites. You should also take the time to audit your online profiles and use employee reviews as an advantage.
If you want to learn more about establishing your brand online and protecting it from negative comments and reviews, don’t hesitate to do some more research or hire professionals. We hope that this article gave you an insight into brand reputation management and helped you understand why it matters.