Apart from homes that keep pools for the enjoyment of their families and guests, commercial establishments like spas, hotels, gyms and other wellness centers maintain pools too. With demand for these services firmly on the rise, the pool service industry has grown over recent years.
In the United States, the sector has expanded by 5% between 2017 and 2022. As of the latest survey, there are 74,610 businesses engaged in this service, mainly in Texas, California, and Florida. No big company monopolizes the market which is serviced by numerous small businesses.
You can see then why this is an attractive business venture, but what essential skills do you need to make this a successful career?
Most pool service businesses have done away with pen and paper and use business management software from companies like Jobber which automates core internal administrative processes. Tasks like job scheduling, sending estimates and invoices, managing client communications, and many other functions, are done using smart computers and mobile devices.
It’s important to keep up to date with the latest industry-specific trends and technology. New and innovative ways for water purification, lighting, and integrated entertainment systems are constantly coming to market so it’s important to ensure that you keep up to date with all these new developments in order to offer your customers the best advice.
This sector largely depends on human resources to run its operations. Pool technicians often find they must wear several hats at the same time. Multitasking proficiency is vital if you work in maintenance, installation, or as part of the repair crew. You may find that when you’re not out on-site, you are in the office working on administrative duties, creating marketing collateral, or checking if invoices have been paid.
Business software integrated with a pool service invoice template is highly advisable as it significantly saves on time and money. A software feature such as this will make it much harder to make mistakes when invoicing clients which if gone unnoticed, can cause significant losses. It also makes it much easier to track payments and ensure a regular cash flow.
Trade skills are what will enable you to offer the level of expertise your customers require. Essential skills will be in things like installing heaters and pipes and understanding the mechanics of hydraulics. Working knowledge of plumbing, heating, ventilation, air conditioning (HVAC) systems, and electronics may be required. Besides unparalleled service quality, pool workers must also use high-grade and appropriate materials and chemicals. These core skills are essential, even for many entry-level positions.
Pool technicians must have certain qualifications and certifications to practice in some states. Check your local industry association to understand the specifics of what you need. For instance, some states require workers to undergo water quality training, water treatment, and pool chemistry. More advanced knowledge of applicable safety standards, preventive maintenance, and proficiency in water pumps, pool filters, heaters, and other essential parts, may be needed in other territories.
Good communication skills
As a service-oriented business, pool technicians are generally considered a customer-facing role. This means excellent communication skills are a considerable advantage. Pool service employees rarely just perform their tasks. In most cases, they are consulted for advice on all matters of pool installation and servicing.
Building relationships with customers to retain them is imperative for business sustainability and growth. If you’re not confident about your oral communication skills, enhance them through these tips and be mindful of your nonverbal cues.
Customer service skills
Pool service companies earn through their clients, and their satisfaction must be considered at all times. Besides knowing how to express ideas and thoughts well, an individual working in this industry must treat all their customers with the utmost professionalism and top-notch service.
If you’re a field pool installation, maintenance, or repair technician, you have to be good at spotting and fixing problems and have a proactive approach to your work.
Basic troubleshooting skills are required for entry-level positions in the sector. Without knowing the signs of pool leaks, filtration system replacement, and other issues in pool maintenance, a team member’s competency may be questioned, affecting the company’s reputation.
Just like other trades, being successful in the pool service industry requires one to develop and possess soft and hard skills—most of which are discussed above.
Soft skills often come as an instinct while others can be learned. On the other hand, hard skills, like technical knowledge often come with experience and training. Both are crucial in the pool service industry because of the nature of the job and the responsibilities that come with it.